The happiness of your customers is a direct reflection of the happiness of your employees. The more engaged and loyal your employees, the better they can serve your guests. In fact, a study in the Journal of Occupational and Organizational Psychology proved that employee commitment and engagement has a direct impact on customer satisfaction and…
Understaffing is one of the largest costs in the hospitality industry. Open or unfilled shifts cause dissatisfaction for customers, employees, and managers. Understaffing is one of the biggest costs cutting into your profit margins. Why is understaffing a concern, and what can you do to fill more shifts and minimize turnover? What are the concerns…
Your company is only as strong as your employees. If you want a successful company, you need passionate, driven people moving the organization forward. But how do you build a culture of passionate, motivated, and engaged talent? Why are passionate people so important? Your people are the heartbeat of your company. They are the pulse…
The recent launch of Forge’s “Share Talent” feature instantly found success with businesses and workers alike. Sharing local talent pools reduces hiring, scheduling, and labor costs to streamline employee operations start-to-finish. With the click of a button, you can simply request access to share labor pools with local businesses you know, including locations within-brand. Why…
Thanks for the share of this great infographic, Quill! “People used to work in a factory or office 8 to 5 or overnight. They stayed until the job was done or their manager said they could leave. For years, society persisted in a “grind” of daily work. But a lot has changed in the last…